Refund policy

Return & Refund Policy

Thank you for shopping with us. We take pride in the quality of our industrial and electrical components. If you are not completely satisfied with your purchase, we are here to help you resolve the issue quickly.

Please read our policy guidelines below regarding returns, exchanges, and refunds.

1. Return Window

Standard Orders: You have 30 calendar days from the date of delivery to request a return for an eligible item.
Bulk & B2B Orders: Bulk commercial orders (e.g., multi-pack cartons of terminals, customized factory orders) must be inspected upon arrival. Any return or discrepancy requests for commercial bulk orders must be initiated within 14 calendar days of delivery.

2. Eligibility & Product Condition

To qualify for a full refund or exchange, returned items must meet the following strict criteria:

The item must be unused, undamaged, and in the same condition that you received it.
The item must be in its original packaging. For bulk packs (e.g., 500-piece or 1000-piece ferrule kits), the internal factory seal or packaging must be intact. We cannot accept partial returns of sorted counts or mixed components.
Proof of purchase (order number, invoice, or receipt) is required to process your request.

Exceptions / Non-Returnable Items:

Customized or manufactured-to-order components.
Items marked as "Final Sale" or "Clearance" on the product page.

3. How to Initiate a Return

Do not send items back to the manufacturer without prior confirmation. To start a return:

Contact our customer support team at [Insert Your Support Email, e.g., support@yourbrand.com] with your Order Number and the specific reason for the return.
If your return is approved, our team will issue a Return Merchandise Authorization (RMA) number and provide the appropriate return shipping address.
Securely pack the items in their original packaging and clearly write the RMA number on the outside of the shipping box.

4. Return Shipping Costs & Fees

Defective, Damaged, or Incorrect Items: If you received an incorrect item (e.g., wrong wire gauge or pin length) or if the items arrived damaged, we will provide a prepaid return shipping label or arrange a replacement at zero cost to you.
Change of Mind / Customer Error: For standard returns due to buyer error (e.g., ordering the incorrect size or cross-sectional area), the customer is responsible for paying all return shipping costs.
Restocking Fee: To cover warehouse handling and inspection of technical components, a 10% restocking fee may be deducted from the final refund amount for standard change-of-mind or bulk commercial returns.

5. International Shipments & Customs

For international returns, the customer must ensure the shipment is declared properly as a "Returned Goods" shipment to prevent unnecessary import duties at customs.
Any original shipping fees, international customs duties, or local taxes paid at the time of purchase are strictly non-refundable.

6. Refunds & Processing Timeline

Once your return package is received at our facility, our quality control team will inspect the items within 3–5 business days.
We will immediately notify you via email regarding the approval or rejection of your refund based on the item’s condition.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5–7 business days (processing times may vary depending on your issuing bank).

7. Exchanges

The fastest way to ensure you get the exact specification you need (such as switching from a 14 AWG to a 12 AWG ferrule) is to return the item you have following the steps above, and once the return is accepted, make a separate new purchase for the correct item.